Shipping policy

Thank you for shopping with PureEatiz! We are committed to delivering your coffee products safely and promptly. This Shipping Policy explains how we handle order delivery, estimated timelines, charges, tracking, and related details.

Order Processing

All orders placed on PureEatiz are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.
During sale periods or peak seasons, processing may take slightly longer.

You will receive an order confirmation email once your order is successfully placed.

Shipping Destinations

We currently ship to locations within India. For international shipping availability, please contact our support team before placing an order.

Shipping Rates & Delivery Timeframes

Shipping charges and delivery timelines vary depending on the destination and products ordered.

Shipping Charges

Free Standard Shipping: We offer free standard shipping on all prepaid orders across India.
COD Orders: A fixed ₹50 COD charge applies to Cash on Delivery.

Delivery Time

Standard orders are generally delivered within 4–5 business days for most cities. Delivery may take slightly longer for remote or rural locations.

Delivery timelines are estimates and begin from the date of shipment, not the date the order is placed.

Tracking Your Order

Once your order is shipped, you will receive:

A shipping confirmation email
A tracking number (if available)

Use the tracking number on the courier’s website to see real-time updates on your shipment status.

If you don’t receive tracking details within 48 hours of order confirmation, please contact us.

Delivery Details

Couriers will attempt delivery at the shipping address provided during checkout.
Please ensure that the delivery address, contact number, and instructions are accurate to avoid delays.
If you are unavailable at the time of delivery, the courier may attempt delivery again or leave a notice for pickup.

Delays & Exceptions

While we strive to meet delivery estimates, delays can occur due to:

High order volumes
Weather conditions
Courier partner issues
Remote delivery locations

We appreciate your patience and will do our best to keep you informed if there are significant delays.

Damaged or Lost Shipments

If your package arrives damaged, or if the shipment is lost in transit:

Please contact us within 24 hours of delivery (for damaged goods) or 7 days from your expected delivery date (for missing orders).
Include your order number and photos (if available) to help us assist you quickly.

We will work with the courier to resolve the issue — either through replacement or refund, based on the situation.