Thank you for shopping with PureEatiz! We are committed to delivering your coffee products safely and promptly. This Shipping Policy explains how we handle order delivery, estimated timelines, charges, tracking, and related details.
Order Processing
All orders placed on PureEatiz are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During sale periods or peak seasons, processing may take slightly longer.
You will receive an order confirmation email once your order is successfully placed.
Shipping Destinations
We currently ship to locations within India. For international shipping availability, please contact our support team before placing an order.
Shipping Rates & Delivery Timeframes
Shipping charges and delivery timelines vary depending on the destination and products ordered.
Standard Shipping
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Delivery within 3–7 business days for most cities.
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Delivery timelines may be slightly longer for remote or rural areas.
Shipping Charges
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Standard shipping charges are calculated at checkout based on your location and order size.
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Free shipping may be offered on selected orders or during promotions (as specified on the website).
Please note: delivery timelines are estimates and begin from the date of shipment, not the date of order.
Tracking Your Order
Once your order is shipped, you will receive:
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A shipping confirmation email
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A tracking number (if available)
Use the tracking number on the courier’s website to see real-time updates on your shipment status.
If you don’t receive tracking details within 48 hours of order confirmation, please contact us.
Delivery Details
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Couriers will attempt delivery at the shipping address provided during checkout.
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Please ensure that the delivery address, contact number, and instructions are accurate to avoid delays.
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If you are unavailable at the time of delivery, the courier may attempt delivery again or leave a notice for pickup.
Delays & Exceptions
While we strive to meet delivery estimates, delays can occur due to:
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High order volumes
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Weather conditions
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Courier partner issues
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Remote delivery locations
We appreciate your patience and will do our best to keep you informed if there are significant delays.
Damaged or Lost Shipments
If your package arrives damaged, or if the shipment is lost in transit:
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Please contact us within 24 hours of delivery (for damaged goods) or 7 days from your expected delivery date (for missing orders).
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Include your order number and photos (if available) to help us assist you quickly.
We will work with the courier to resolve the issue — either through replacement or refund, based on the situation.
Shipping Address Changes
If you need to update your shipping address after placing an order:
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Contact us as soon as possible.
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We may be able to update the address before the order ships.
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Once the order is shipped, changes may not be possible.
Contact Us
For any questions or issues related to shipping, reach out to us:
📧 info@pureeatiz.com
Our team is here to help you with delivery updates, tracking, and any shipping concerns.